Privacy Policy

This policy explains what personal information Surfers Chalet collects, why we collect it, who we share it with and how you can access or correct it. We aim to handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

Who we are

Surfers Chalet Northcliffe (“Surfers Chalet”, “we”, “us”) is operated by Pareezer Pty Ltd (ABN 44 155 066 363), trading as Surfers Chalet, from 6–8 Aubrey Street, Northcliffe Beach, Surfers Paradise QLD 4217. We have operated Surfers Chalet since 5 August 2026. This policy covers this website and the information we handle when you book, stay with us or get in touch.

What we collect

We only collect personal information we need to look after your stay, answer your enquiry or operate, repair and maintain the building. Depending on how you deal with us, this may include:

When you contact us

• Contact form: your name, email, phone number, what your enquiry is about, and your message. For booking or membership enquiries we also ask for your preferred dates, number of guests and the apartment collection you're interested in.
• Guest Guide form: your name, email, phone, feedback topic, your message and your apartment number (or, for purchase enquiries, the property you're interested in). Guests, owners, investors, residents and tenants all use this form.
• Phone, email or in person: whatever details you choose to give us so we can help.

When you book or stay

• Guest names, contact details, stay dates, number of guests, special requests and your booking history with us.
• Payment details, which are collected and processed by our booking and payment providers. We don't store full card numbers on this website.

When you join our membership program

• Membership sign-up is through our Contact form. We collect the same details as any enquiry, so we can apply member rates and send member offers.

When you browse this website

• Your cookie choice (accept or decline), which is stored in your own browser.
• If you accept cookies, information about how you use the site, collected by Google Analytics, such as pages visited, how you found us, device and browser type and approximate location. See Cookies & analytics.

You can deal with us anonymously or under a pseudonym for general questions. We will need your real name and contact details to take a booking.

How we use your information

• To take, confirm and manage bookings, and to look after you during your stay.
• To reply to enquiries, feedback, maintenance requests and messages to building management.
• To run membership benefits and, if you've agreed, send offers and news. Every marketing email has an unsubscribe link, or you can ask us to stop at any time.
• To improve our website and service. We look at Google Analytics data in aggregate reports, not to identify individual visitors.
• To meet our legal, tax, insurance and accommodation-industry obligations.

We don't sell your personal information.

Cookies & analytics

When you first visit, a banner asks whether you accept cookies. Your answer is saved in your browser's local storage (under the name sc_cookie_consent) so we don't ask on every page. It stays on your device and isn't sent to us.

We use Google Analytics 4, provided by Google, to understand how visitors use our website. It only loads after you click Accept. If you click Decline, Google Analytics is never loaded.

• What it collects: pages you view, how you arrived (for example, a search or a link), device and browser type, and approximate location such as city or region. Google Analytics 4 doesn't log or store IP addresses.
• Cookies it sets: _ga and _ga_<ID>, which tell visits apart and last up to two years.
• Where it goes: Google processes the data for us and may do so outside Australia, including in the United States. See how Google uses information from sites that use its services.

You can change your mind at any time. Use the button below to bring the cookie banner back; choosing Decline switches Google Analytics off and removes its cookies from this site. You can also block Google Analytics on every website with Google's opt-out browser add-on.

Change cookie settings

Third-party content on our pages

• Google Maps: our location map is embedded from Google. When it loads, Google may receive your IP address and set its own cookies under Google's Privacy Policy.
• Google Fonts: our typefaces are loaded from Google's servers, which receive your IP address when a page loads.
• Review links: links to Google and Facebook reviews take you to those sites, where their own privacy policies apply.

Who we share it with

We share personal information only as needed to provide our services, including with:

• our onsite resident managers and staff who look after your stay;
• our booking engine, payment and “Pay Over Time” providers, which handle reservations and payments under their own privacy policies;
• IT, website hosting, email and form-handling providers who store data for us;
• Google, which provides Google Analytics, if you accept cookies;
• professional advisers such as accountants, lawyers and insurers;
• government or law-enforcement agencies where the law requires or allows it.

Overseas disclosure

Some of our service providers, such as booking, email, cloud and analytics platforms, may store or process information outside Australia, including in the United States. We choose providers that protect personal information to a standard similar to the Australian Privacy Principles.

Keeping it secure

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. We limit access to people who need it and use reputable providers. When we no longer need information for any purpose, including legal record-keeping, we delete or de-identify it.

If a data breach is likely to cause you serious harm, we will tell you and, where required, the Office of the Australian Information Commissioner.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it. Contact us using the details below. We'll respond within 30 days and may need to confirm your identity first. If we can't give you access, we'll explain why.

Questions & complaints

If you have a question or concern about how we've handled your personal information, please contact our Privacy Officer first. We'll acknowledge your complaint and aim to resolve it within 30 days.

If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time, for example when we add new booking or website features. The latest version is always on this page, with the date it was last updated at the top.